Frequently Asked Questions

Below you will find answers to the questions we get asked most from our customers when ordering online using our website. If you have any further questions that have not been answered. Please contact us and a member of our friendly team will be happy to help.

Can I return a product for an exchange or refund?

Yes. All returns must be made within 14 days of purchase for a refund. Exchanges are permitted for up to 42 days. If an item is faulty it can be returned after this period

When will my click and collect be ready?

We aim to have all orders ready within 24 hours, but please wait for your text message / email to let you know that your order is ready for collection.

Where do I collect my order?

There will be a separate designated click and collect area at each store.

What information do I need to collect my order?

You need your order number and name. Your order number will be given to you via text message / email.

Can I still shop in store?

Yes. Social distancing is still in place and you may need to queue before you can enter the store as only a limited number of customers will be allowed in at any one time.

Can I change my order?

Once an order has been placed there is not an option to add or amend the order. Any unwanted items can be exchanged or returned

Can I try on uniform in store?

No. Under current guidance, fitting rooms will be closed. This is subject to change.

How do I cancel my order?

Please let us know by email within 14 days of purchase and your order will be refunded.

Will you have extended opening hours for back to school?

Yes. Please check on our website and our Facebook page for up to date opening hours. Please note that our opening hours will be determined by circumstance and therefore will be updated regularly.

Can I make an appointment?

Yes. Appointments are for after shop opening hours. Appointments may be made by ringing 01772 456535 for Farington or 01772 617660 for New Longton.

How do I know you supply my school?

All the schools we supply uniform for are listed in the ‘school uniform’ category at the top of our website.

What size should I order?

Please see size guides which are attached to the product pages.